Considering the recommendation of its National Driver Advisory Council, Uber is allowing their drivers to view trip destinations before accepting drives. The move is aimed at reducing trip cancellations.
In an effort to reduce trip cancellations after the trip is booked, Uber announced on Thursday that its drivers would be able to see the passenger’s ultimate destination before accepting the ride. The action was taken in response to comments the ride-hailing service got from its National Driver Advisory Council, which was established in March 2022 to promote two-way communication between Uber and drivers in six metro cities to address important concerns.
According to a statement from the company, drivers on the Uber platform across India will now be able to see the final trip destination before they decide to take the journey. This will increase transparency and reduce frustration for both users and drivers.
The business said that it had conducted a trial project on the subject in May that had resulted in an encouraging reduction in trip cancellations. The company said that the trip acceptance threshold has been eliminated by Uber, and the unconditional feature has been made available in all cities. Uber will continue to track driver and passenger input and, if necessary, make modifications.
Other recommendations by the driver advisory group
Uber has now released an OTP-based login that will enable drivers to log in to the app in a hassle-free and simple method without the need to remember passwords or other details, thereby facilitating the ease of doing business on its platform.
At the second meeting of its driver advisory group, Uber also recognised the typical problems encountered by drivers and offered remedies based on the conversation. In order to contact them for assistance when necessary, Uber Auto and Moto drivers will now have a home phone button added to their Uber app. According to the statement, Uber will now send push notifications to passengers informing them of waiting charges when they book a trip in response to feedback from Moto drivers concerning customers’ lack of understanding of waiting charges.
As they had to pay for airport charges upfront and then later receive reimbursement, drivers at the airport frequently encountered operational challenges. However, Uber said that it has now implemented cashless operations at airports in Bangalore, Hyderabad, Pune, Mumbai, and Delhi.
Following the first meeting of the Driver Advisory Council, Uber made a number of changes, including up to a 15 percent increase in fares to cover rising fuel costs, a long-distance pick-up fee to reimburse drivers for long trips to pick up passengers, a change in payment frequency to every weekday for drivers to receive online payment transfers, etc.
37 drivers were selected for the Driver Advisory Council from six metro areas through a meticulously designed three-part procedure overseen by an Independent Review Board. These drivers represent the interests of tens of thousands of drivers on the platform and operate across a variety of Uber product offerings, including automobiles, auto-rickshaws, and motorbikes.
