The Unique Identification Authority of India (UIDAI) recently launched its chatbot called “Aadhaar Mitra” to help people get answers to their questions related to the Aadhaar Card. It is based upon Artificial Intelligence
Its new Open-Source customer relationship management system has helped in enhancing user experience. It supports AI-based conversation through multiple modes like phone call, e-mail, chatbots, web portal, social media, letters and walk-ins through which grievances can be registered, tracked and resolved conveniently.
Source-Digi Seva Portal
WHAT IS A CHATBOT AND HOW DOES IT WORK?
A chatbot is a computer program that with the help of Artificial Intelligence (AI) and natural language processing (NLP) tries to understand the customer question and then finds the best solution for that question and generates an automated response to them thus stimulating human conversation.
Initially, Chatbots were programmed to answer a limited set of questions that had been put as pre-written inputs in them but over time with the development of natural language understanding (NLP) now chatbots can discern user’s needs and answer accordingly.
These chatbots are based on elements of AI like machine learning and deep learning, and then on the basis of user interactions, it further keeps on developing its granular knowledge.
Source- Drift
WHAT CAN AADHAR MITRA CHATBOT ANSWER?
Through this new chatbot, one can check their Aadhaar enrollment status, Aadhaar update status, tracking of Aadhaar PVC card status, information on enrollment center location etc. This feature also enables the users to apply for a duplicate Aadhaar card if the original is lost. The registration of grievances is available in both English and Hindi languages.
This new feature will not only ease out the tedious Aadhaar query resolvent process but will also make it time efficient and accessible for people from all corners of the country. With this massive upgradation in the Aadhaar service UIDAI’s this effort to digitalize the whole Aadhaar process will enhance the efficiency of dispute resolution mechanism but will also save resources of the government invested in opening Aadhaar offices in different areas.
In order to educate users, the chatbot also offers a variety of issues in the context of Aadhaar related topics.
HOW TO USE AADHAAR MITRA?
When you type in your query in Chatbot within no time you will get the desired response from the Chatbot.
Step 1- Go to www.uidai.gov.in
Step 2- Click on the Aadhaar Mirta icon flashing on the bottom right corner of your screen. The chatbot will open saying, ”Hi, I am your Aadhar Mitra. How may I help you?”
Step 3- Click on “ Get Started” to ask your query.
Step 4- In the search box enter your question and then click on Enter. The chatbot will immediately reply with the desired answer.
There is also an option to suggest amends to this system. One can also give feedback on the answers.
BENEFITS OF AADHAR MITRA CHATBOT
The chatbot being bilingual will help cover a more diverse heterogeneous population and will make Aadhar service accessible for ensuring comfortable use. With its digital nature, it will provide a wider range of accessibility to residents nationwide. Its digital nature will also help in resolving long-standing disputes in terms of complaints, registration etc. It will help in the management of a lot of tasks and will reduce the workload on employees. It will also reduce the chances of error occurring while entering names and registering different details for Aadhaar enrollment.
This service is a grievance redressal mechanism based on a futuristic approach ensuring greater efficiency and accuracy and is cost-efficient too , this will encourage people to digitize and link their other documents and bank accounts with their Aadhaar.
