Several users of the network service provider found themselves unable to make calls or access the internet during late morning hours on Friday. They took to social media to express their distress, only to discover that they weren’t alone on this issue. Airtel broadband and cellular activities were disrupted across the country, including the 4G network and Airtel Fiber. Some users complained about facing problems accessing the Airtel Thanks app and customer services as well.
The network outage seemed to have lasted only about 20 to 30 minutes for most users. Airtel confirmed that services were disrupted in a post on social media and apologized for the inconvenience caused to their users, stating that services were back up and running now. Many others mentioned that their services were not back up yet and tweeted at the official handles of the telecom company using the hashtag #AirtelDown which trended for several hours yesterday.
Our internet services had a brief disruption and we deeply regret the inconvenience this may have caused you. Everything is back as normal now, as our teams keep working to deliver a seamless experience to our customers.
— airtel India (@airtelindia) February 11, 2022
“Our internet services were disrupted for approximately 5 minutes today morning due to a technical glitch. This was immediately tackled, and the network was fully normalized within the next 10 minutes. We deeply regret the inconvenience caused to our customers,” an Airtel spokesperson said.
Many users made light of the situation by posting memes and jokes on Twitter and other social media platforms. Consumers wasted no time is posting humorous reactions, while some users took this time to tweet out contemplative posts on how this sudden network outage had affected their work-life since most are working from home nowadays.
Information from Downdetector.com, which is a website that does a real-time overview of issues and outages with all kinds of services, showed that disruptions were faced by many major cities in India, including Delhi, Mumbai, Bengaluru, Hyderabad, Ahmedabad, Jaipur, Kolkata, and more. Most of the issues reported on downdetector started after 11 AM, and complaints peaked at 12.30 PM. The data provided shows that the outage affected over 6,000 telecom service users.
It isn’t the first-time customers have complained of a network outage from the company. Many users said that they experienced similar difficulties earlier this month. This issue also came a few days after Airtel’s rival competitor Jio faced network disruptions that lasted for several hours as well. However, this was concentrated in a smaller area, in Mumbai. The affected regions reportedly included all suburban Mumbai and parts of Thane, including Kalyan and Dombivli.
Edited by- Kritika
Published by- Radhika N
